FAQ

Frequently Asked Questions (FAQ)

At SIA Silk L, we want your shopping experience to be as smooth and enjoyable as possible. Below are answers to some of the most commonly asked questions about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to reach out to us at info@aobn9.com.

1. What products do you offer?

We offer a wide range of luxurious home textiles, including:

  • Bedding: Duvet covers, pillowcases, bed sheets, and comforters.

  • Pillows & Cushions: Decorative pillows, cushions, and bed pillows.

  • Towels: Bath towels, hand towels, bath mats, and more.

  • Other Home Essentials: We also offer a variety of other home textiles to add comfort and style to your space.

All of our products are made from high-quality materials like silk, cotton, and linen, designed to bring comfort and elegance to your home.

2. How do I place an order?

To place an order on our website:

  1. Browse through our product collection and add items to your cart.

  2. Once you’re ready, proceed to checkout.

  3. Provide your shipping information and payment details.

  4. Review your order and confirm the purchase.

After completing the order, you will receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfer (for larger orders)

We ensure that all payment transactions are secure and encrypted.

4. Do you offer free shipping?

Yes! We offer free domestic shipping within Latvia. For international orders, we offer:

  • Shipping within Europe: €5, or free for orders over €150.

  • International Shipping: €20, or free for orders over €250.

Our goal is to deliver your products as quickly and affordably as possible.

5. How long will it take for my order to arrive?

  • Latvia: Domestic orders typically arrive within 3-5 business days.

  • Europe: International orders within Europe may take 5-7 business days.

  • Other International Locations: Delivery times to non-European countries may range from 7-15 business days, depending on the destination.

You will receive a tracking number once your order has been dispatched.

6. Can I change or cancel my order?

Once an order is placed, it is processed quickly to ensure swift delivery. If you wish to change or cancel your order, please contact us immediately at info@aobn9.com. We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot modify or cancel it.

7. How do I track my order?

Once your order is dispatched, we will send you a tracking number via email. You can use this tracking number to check the status of your shipment on the courier’s website.

If you have trouble tracking your order, don’t hesitate to contact us for assistance.

8. What is your return and exchange policy?

We offer a 30-day free return and exchange policy. If you're not satisfied with your purchase for any reason, simply contact us within 30 days of receiving your order. The item must be in its original condition and packaging. You can return or exchange the item for a full refund, or choose a different product.

Please note that return shipping costs are covered by us for domestic orders, but international returns are the responsibility of the customer.

9. How do I initiate a return or exchange?

To initiate a return or exchange:

  1. Contact us at info@aobn9.com within 30 days of receiving your order.

  2. Provide your order number and reason for the return or exchange.

  3. We will send you instructions on how to return the item.

Once the returned item is received and inspected, we will process your refund or exchange.

10. Are your products eco-friendly?

Yes! At SIA Silk L, we are committed to sustainability. We carefully select eco-friendly materials such as organic cotton and ethically sourced silk. Additionally, we use recyclable packaging to reduce our environmental impact.

We believe that luxury should be responsible, and we are continually exploring ways to make our business more sustainable.

11. Do you offer gift cards?

Currently, we do not offer gift cards, but we are working on expanding our product offerings, so stay tuned for future updates!

12. Can I purchase wholesale from your store?

Yes! If you're interested in purchasing our products wholesale, please contact us directly at info@aobn9.com, and we will provide you with more information on our wholesale pricing and terms.

13. Do you have a physical store?

At the moment, we operate exclusively online. However, we strive to provide an excellent online shopping experience with fast shipping and easy returns, so you can shop with confidence from anywhere in the world.

14. How can I contact customer service?

You can reach our customer service team via:

We’re here to help you with any questions or concerns you may have!

Thank you for choosing SIA Silk L! We are dedicated to providing you with the highest quality products and exceptional customer service. If you have any further questions, feel free to contact us—we are always happy to assist!